Required Editions and User Permissions. Who can Monitor Chats? To use the Chat supervisor panel in the Salesforce console:.
User Permissions Needed To use the Chat supervisor panel in the Salesforce console: Access to the Chat supervisor tab in mojitor user profile or permission set, and included in a Salesforce console app To view agents' chats: Agent Sneak Peek Enabled in your Chat configuration To send whisper messages to agents: Whisper Messages Enabled in your Chat configuration. Was this article helpful?
Chat Monitor allows you to oversee the chat conversation between the agent and the visitor. Using which you can supervise and coach your agents, and you can also specify the type of chat conversation which you would like to monitor. To view a chat, click View in the Action column of the chat you want to monitor. Share this post monihor Facebook Twitter.
Not really. Write to us: support zohosalesiq. In the Agent Status list, click to expand the information about the agent whose chat you want mlnitor view.
See Also Agent Status List. The agent can see your message in the chat log, but the message is invisible to the customer.
Table of Contents What is a Chat Monitor? What is a Chat Monitor? Available in: Performance Editions and in Developer Edition orgs that were created after June 14, You can also suggest him ideas through the internal chat.
The chat monitor opens in the Agent Status list. Still can't find what you're looking for?
Yes, thanks! If moniitor agent has requested help, you see a red flag next to the name and a private message far right if the agent entered one.
After adding the chat monitor, if the chosen agent chats with the visitor then you moniitor be able to oversee the conversation of the agent in the monitoring mode. Access to the Chat supervisor tab in a user profile or permission set, and included in a Salesforce console app. Chat Monitor.